FAQs | Security Enhancement Systems

Q: Login Screen - Login Unsuccessful. Account Locked

User Account is Inactive in IAS. Please call SES Technical Support 833-817-6902.

Q: Login Screen - Login Unsuccessful. Invalid Credentials

Pin does not exist (deactivated) or the User is Retired in IAS. Please call SES Technical Support 833-817-6902.

Q: "Access Code Error" appears when trying to unlock door/device

Please try the following steps: Check out then Check back into the Site Log out then log back in with your Pin Close the app completely and reopen If none of the steps resolve your issue, please call SES Technical Support 833-817-6902.

Q: BLE Never Authorizes for Door(s)

Please try the following steps: Check out then Check back into the Site Log out then log back in with your Pin Close the app completely and reopen If none of the steps resolve your issue, please call SES Technical Support 833-817-6902.

Q: Door does not unlock when button is pressed

Please try the following steps: Check out then Check back into the Site Log out then log back in with your Pin Close the app completely and reopen If none of the steps resolve your issue, please call SES Technical Support 833-817-6902.